About Us
Susan's is based on the belief that our customers' needs are of the utmost importance. Susan and Lynda are committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
CANCELLATION POLICY
The salon provides complimentary confirmation calls to clients the day before their scheduled appointment in the salon. With respect for our team , we will be adopting a cancellation and/or no-show policy effective January 2009.
We are requesting that a 12 hour notice is given if you need to reschedule your appointment. Cancellations with less than 12 hours notice will be charged 50% of the total service cost if that time cannot be filled from our waiting list at your next scheduled appointment with us.
Please be aware that you are ultimately responsible for your appointments. Should we not have the opportunity to make our complimentary calls, you will be charged via our No Show policy.
No-Show for Services Policy
We recognize that emergencies unfortunately happen and every once in awhile, we all forget something important. As professionals we value your time and our own, we request the same consideration... please recognize our 12- hour notice of cancellation policy. Deposits (via credit card) may be required for clients having excessive "no-show" service history.
Location:
338 Town Street
East Haddam, CT 06423
Hours:
Tuesday: 10AM - 3PM
Wednesday: 10AM - 5PM
Thursday - Friday: 10AM - 8PM
Saturday: 8AM - 2PM
Sunday & Monday: Closed
Daily 10% Senior Discount. MasterCard & Visa Accepted.
Gift Cards Available.
